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Don’t Make Your Customers Feel Like A Number

Early on its important to set goals for your business’s social media accounts. I think one of the worst things you can do is check your fan page numbers to see if they’re climbing. When you start your social media presence you shouldn’t be focused on suggesting people to like your sites. This is a crucial period to build your platform so that you’re customers aren’t flooded with emails and requests to like a Facebook, Twitter or Youtube account that’s blank. Think out your social media strategy.  I’ve listed a few tips on making sure you’re customers don’t feel like numbers….and actually feel like a customer you care about.

  1. Create your social media platform and  connect all forums.
  2. Fill out all information sections and tabs linking information to your website and other social media sites.
  3. Upload photos of your business, your staff and your products if possible.
  4. Set up a plan to let all of your existing clients/customers know that you have a social media presence. If you have emails you can create a professional account and then import those contacts to then advise that there is a social media site you’d like them to follow you on.
  5. Make the environment fun and safe for all followers.  Create a commitment to the social community about post quality and return comments within a reasonable period of time.
  6. Once you have created a safe, branded, complete social media presence then you can start using it as a huge marketing/advertising tool for your business.
  7. I would stay away from contests that focus on numbers, for example…”Be the 1,000th fan and you win a prize!”…That doesn’t really work for most fans because it seems like you don’t really care about anything but the number.  Instead I would focus on doing charity fundraisers like “During the month of blank we will donate $5 per customer to a charity. Please “like” our fan page and write a local charity on our wall!” It gets fans involved and you’re giving back to charity so people are happy to like your accounts.
  8. Make sure you reward your fans for following you and following the rules for all your contests. Give away a gas card or movie tickets… something that’s not expensive for you but is still really nice to do for your fans.
  9. Let your fans/followers see that people are interacting with you. Take photos and shoot videos of as much as you can so your followers can visualize your commitment to them.
  10. Ok now you’ve become “likeable” but you’ve got to market your brand effectively. This is a great time to start educating them on your products and you as a business. Then you can use those same contests and gear them more towards selling a product or getting their business. Afterall that was the whole point of having your business on social media sites. You have to translate the “likes”, “follows”, and “tweets” into revenue. And now that your fans feel like part of the family and not like a number then I’m sure they’re the right kind of audience for you and your business.
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Social Media Superpowers

I am no Wonder Woman when it comes to social media marketing. I post what I like, what I think is newsworthy, and ultimately what I think will help give you insight into growing a successful social media platform for your business. There are always questions about what sites are hot or trending right now. A few automatically come to mind like Facebook, Twitter, LinkedIn, YouTube and Foursquare. Is there more out there? Of course there is…but do you need to be on every single social media site just because everyone else is? I’d say no…didn’t your mother ever ask you “If everyone decided to jump off a cliff would you jump with them?” You need to make the decisions for your business that make sense. Understand your audience and find out where they are. You can also decide what platforms to choose based on the direction you want your company to travel in. Let’s say you’re an insurance agent and you want to attract some big commercial clients….where would you start? Well they’re businessmen/businesswomen so of course sending them business or helping them grow would be a friendly and extremely acceptable way of getting in their good graces. But how would you send them business? Simply sending referrals isn’t going to be enough…you need to think bigger! Think outside of the box. Offer them something no one else can, knows how to, or is even willing to do for another company.

Let’s Be Partners

Teaming up with another business to host events or giveaways is an awesome way of attracting business and having fun with your potential clients! Call it Partner Spotlight or something catchy that draws in other businesses. Pick one a month or one a week to partner with to spotlight their business, entertain, have door prizes, etc. If you were trying to get their business wouldn’t you jump at the chance to take them to lunch or dinner to get to know them? Well here’s a better opportunity to get to know them and help them grow.

How Do We Use Social Media To Promote It? What Would It Look Like?

There’s no need to re-create the wheel. Go talk to your local chamber of commerce and pick out some clients that you think you could help grow and would love to have their business. Give them a call or stop by welcoming them to the community and to the chamber of commerce and ask about their business. Ask what they do and how they impact the community. Ask if they have a website or social media site that you can send traffic to. Sometimes you can come right out and say “I’d love to help you grow your business! How do you feel about partnering together to host some events and attract new business for both of us?” I always say honesty is the best policy so don’t waste time beating around the bush.  The normal reaction after telling someone you want to help them grow their business is usually “That’s awesome! I’d love to! What can we do to make it work?” So hit the ground running with actual ideas and plans that way the client knows you’re serious! Create events on Facebook, send out tweets from the event, post photos on all social media sites, record video promotions before and after the events. It’s really a simple process as long as you don’t let yourself get caught up in all the “tools”. You can make these marketing attempts…so the next time your mother asks you “If everyone jumps off a cliff are you going to jump too?” you can say you have a plan…you can say you have a safety net.

 

The Impact “I Have A Dream” Has Made On Me

Today we celebrate Doctor Martin Luther King Jr for his courage and his bravery in the civil rights movement. He shared the same dream with so many Americans. To view the full text from his speech click here. I have posted the video of Dr King’s speech and his words throughout the day and have listened to his voice more today then I think I ever have. In school we usually focus on the fact that the schools are closed and we get a day off. Or the week of the holiday you spend your days in class learning about the civil rights movement and how it affected so many. What I would like to focus on is how did the words of “I have a dream” make you feel? Did you feel empowered? Did you feel like you could conquer any obstacle that stands in your way?

Listening to the words makes me feel grateful that I did not grow up in a time during such civil upset. The civil rights movement has come along way since the day of the speech. Of course the issue is not gone. Of course the issue is not completely finished. And I’m not certain at this point if it will be in my lifetime, but I’m proud that we are still moving forward in equality not just for races but also for sexes. So I will leave you with the video of Dr Martin Luther King Jr’s speech from 1963. Please share with me your thoughts  and your dreams below. I’m sure you will find that we have similar dreams, so let’s all work together in making them a reality!

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